Friday, January 28, 2011

Grah Is an Anagram of Argh.

Well.  Last night we had only 33% occupancy.  I should have learned to better appreciate that, because tonight we had 99%.  Technically it was supposed to be 100%...but weird things happened.

The last shift had two leftover arrivals but only one room, so they booked the last room for the person who was a part of a group.  Unfortunately, the other person was the one who came in for them, and they walked her and sent her to another hotel.  Well...that person who had the room never even came in, and a fellow wound up calling me at midnight or so to ask if the walked lady could be compensated, get the room free, something like that.  He intimated that she was extremely upset with the situation.  Awesome.  Of course, there isn't much I can do about it, so I asked him to call sales about it after 7 in the morning and that they'd let him know if there was anything they could do to make it right.  Le sigh.  At least I didn't have to speak with her directly!  :)

So we have one free room, but there's no telling for sure until 3 AM or so.  People have been known to go to the bars first, and check in after 2 when they close.  So at 1 AM when a fairly rude fella walks in, whips out his credit card, and demands a king room, I told 'im we were completely booked up.  He makes a face like someone just told him the moon wasn't made of cheese, and stomped back out to his great, big hummer.  He pauses halfway out, turns around, points his finger at me and informs me that there aren't that many cars in the parking lot.  He was driving off before I got to tell mooncheese man that they came in a bus.

Oh, and our bank's off by some 60 or so bucks...under, that is.  It was 100 when I started, which blew everyone's minds until the last shift realized they'd accidentally deposited a check's amount AND the check...leaving us quite short.  Ah well, at least the money's there.  Just not in the cash register.  Fridays, man, I'm tellin' ya.

Last thing - it turns out I should NOT have waited this long to do audit, because on Fridays here at the LOL Hotel, Murphy's Law runs rampant.  Right as I get started on close day...our system breaks and I have to call support.  I get a guy on the phone with a speech impediment, who my boss had actually warned me was not a very nice fella.

I only briefly considered hanging up and calling back before I sucked it up and explained my problem.

Only it took me forever to explain it, because every time he asked a question I had to ask him to repeat it, citing the "bad connection."  Couldn't be more awkward?  Oh, but it is.

He takes over the computer remotely and starts fiddling with it, then tells me to go ahead and close day, but to leave the connection open.  He says he's going to let me close it, then take over again once it's done and figure out what the problem is.  I say okay, but it does take it a few minutes to run.  (Should I get off the phone or does he want me to stay on the line?)  ...He says okay?  I say okay, sounds good.  Then...silence.

I have no idea if I'm supposed to hang up or not, so I leave the phone on just in case.  I hear silence and a few key strokes in the background.  I hear this for a good 30-60 seconds (time flies when in excruciating awkwardness, so I don't have an exact number for ya!) before *click!*

Wow. read right - it just got all kindsa more awkward up in here.

All I can say is - TGIF!


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